To search this page, use the "Ctrl+F" command


How do I sign up for a TRAIN account?

  • Log onto www.train.org. Click on the “Create an Account” button located underneath the login fields on the left-hand side of the screen. Fill out the required information. Then, review and accept the TRAIN Policies. Depending on your selected affiliate(s), you may have additional information to fill out. When you have finished, click the “Create Account” button. Note: Be sure to select the ‘opt-in’ email notification to receive our password reset emails, course notifications, etc.

For more information, consult the "Create Your Account" user guide


I am trying to select a Login Name and it keeps saying it is invalid. What do I do?

  • You will need to select a unique login name that is easy to remember when creating your account. Consider using a variation of your first and/or last name along with a numerical character.

         Example: FirstName_LastName01


For more information, consult the "Create Your Account" user guide


What do I do if I forgot my password?

  • Follow this link to reset your password link to reset your password. You will receive an email with a link to reset your password. If you do not receive the email after a few minutes, check your spam folder. Note: your password will expire after 90 days of account inactivity.

How do I find courses to take?

  • Click the “Course Catalog” tab at the top of the homepage. Enter key words in the “Search TRAIN” box, apply any filters using the selections on the left, and sort your results using the dropdown menu. For additional filters, click the “Show Advanced Options” button located beneath the filters.

For more information, consult the "Search" user guide


How do I find courses that address Competencies and/or Capabilities?

  • Click the “Course Catalog” tab at the top of the home screen. There is a list of filters located on the left side of the screen. Click on the “Competencies and Capabilities” filter. Then, click the “Select Filters” button. Check the box(es) next to the Competencies and Capabilities that you want to apply to your search.

  • Once you have selected your desired filters, click the “Apply” button. A pop-up that says “# filters selected” will appear. The “#” indicates the number of filters you selected. Click on this text to return to filter selection or click on the “Remove Filters” button to erase all of your filter selections.

For more information, consult the "Search" user guide


How do I filter courses by a specific credit type?

  • You can filter courses by credit type by using the "Credit Type" filter located to the left on the "Course Catalog" tab. Use the arrow on the filter to expand the list of credit types. You can select "more..." to view the full list.

For more information, consult the "Search" user guide


How do I register for/launch a course?

  • Click on a course’s name to view the course details page. The course details page will allow you to interact with the course.

 

 

  • Depending on the course type, you with either be able to select the “Register” button or directly launch the course with the “Launch” button. Conferences, live courses, and exercises may have different steps, such as selecting sessions, which are found in the sessions tab below the course details. Note: some courses contain prerequisites that must be completed first in order for the user to register for a particular course.


I am having a technical issue preventing me from completing a course, what do I do?

  • If you are experiencing a technical course issue, please ensure you are using an up-to-date browser. TRAIN courses operate best on Google Chrome of Microsoft Edge browsers. If your issue persists, contact information for the course can be found on the course details page under the ‘Contacts’ tab.

How do I retake a failed post-assessment?

  • Policies on retaking assessments vary depending on the course. For information on your specific situation, you can reach out to the course contact directly. Their information can be found on the Contacts section of the Course Details page. Alternatively, you can email the TRAIN Help Desk at training@phf.org.

How do I join a new Group in TRAIN?

  • If you are looking to join a different group in TRAIN, you will need to add that group to your TRAIN account. Once logged into TRAIN click on “Your Name” in the top right of the page and then click “Your Profile.” In the “Manage Groups” section at the top of the page, click the “Join another Group” button. 

 

 

  • Alternatively, you can add the Group by its associated "Group Code". If you need to be added to a group outside of your designated location, please contact the TRAIN Administrator for the desired state for further assistance. 

For more information, consult the “How to complete your TRAIN account profile” user guide 


How do I access my learning record?

  • Find your course registrations by clicking the “Your Learning” tab on the homepage. This will bring you to the “Your Current Courses” page, which will display the courses you added and registered for. Additional content can be found under the other tabs, including "Your Transcript," which shows your previous course completions. 



For more information, consult the "Your Learning" user guide


How do I access my certificates?

  • Certificates for completed courses can be found via the “Your Certificates” tab located under the “Your Learning” section in your TRAIN account. 

For more information, consult the "Your Learning" user guide


I’ve finished a course, but it still says “In Progress” in my “Your Learning/Your Current Courses.” How do I complete the course?

  • Some courses require you to self-report course completion. To do so, go to “Your Learning/Your Current Courses” and click the three-dot action menu located to the right of the course name. Then, click “Mark Completed.” Some courses might have assessments while others might ask you to enter a score manually.

For more information, consult the "Your Learning" user guide

How do I access my Training Plan?

  • Your assigned Training Plan is available in the “Your Training Plans” tab under the “Your Learning” section in TRAIN. Select the Training Plan to view its courses.


For more information, consult the "Your Learning" user guide


How do I access my proof of completion after completing an assigned Training Plan?

  • Your certificate or proof of completion for your Training Plan will be available in the “Your Training Plans/ Your Learning” section of your TRAIN account, located to the far right of the screen. If proof of completion is not available, please contact the course contact or TRAIN Help Desk to verify your Training Plan completion. 

For more information, consult the "Your Learning" user guide


How do I review course content from a previously completed course?

  • If you are looking to review a previously completed course, you will need to relaunch the course from the Course Details page to the right of the course name. If you are not given the option to launch the course, please contact TRAIN Help Desk for further assistance at training@phf.org.


For more information, consult the "Your Learning" user guide

I signed up for a “Live” course and can no longer attend. Who should I contact?

  • You can withdraw yourself from any “In Progress” course by going to the “Your Learning – Your Current Courses” page, clicking the three-dot action menu to the left of the course name, and selecting “Withdraw.” If you need to contact the Course Provider, contact information can be found under the “Contacts” tab on the course details page.


For more information, consult the "Your Learning" user guide


How can I update my email address?

  • You can update your email address in TRAIN by navigating to the 'Account' section located under "Your Profile" in the upper right part of the screen.


For more information, consult the “How to complete your TRAIN account profile” user guide 


I have more than one TRAIN account, how do I merge the accounts to obtain all of my course completions?

  • If you have more than one account in TRAIN and would like to merge the accounts, please contact TRAIN Help Desk at training@phf.org for assistance.


You can access the Tutorials Page for more in-depth tutorials and guides.