TIP: To search this page, hold down the Ctrl and F keys on your keyboard and enter the topic in the search box that will appear in the upper right of the screen.


How do I learn to use TRAIN?

  • We have a small series of guides to help you with your TRAIN journey. There are written documents as well as videos that address all the common processes and features in TRAIN. You can find the guides on our Tutorials page. 
  • The written guides are created and presented using Canva. In the upper right corner of the Canva document, you will find a link to download a PDF copy. Please note that these guides are updated periodically, so PDF copies may become outdated.



How do I sign up for a TRAIN account?

  • Go to www.train.org. Click on the “Create an Account” button located underneath the login fields on the left-hand side of the screen. Fill out the required information. Then, review and accept the TRAIN Policies. Depending on your selected affiliate(s), you may have additional information to fill out. When you have finished, click the “Create Account” button. Note: Be sure to select the ‘opt-in’ email notification to receive our password reset emails, course notifications, etc.


I am trying to select a Login Name and it keeps saying it is not available. What do I do?

  • You will need to select a unique login name that is easy to remember when creating your account. Consider using your email address as the login name since that is very easy to remember. If you want to create a login name that is not your email address, we recommend a variation of your first and/or last name along with a numerical character.

         Example: FirstName_LastName01


I am trying to create a new TRAIN account but it says my email address is already being used. What do I do?

  • Many people forget they previously had a TRAIN account for prior training. Sometimes accounts are created for them by their employers. In either case, if you see a message that an account already exists with the email address you want to use, you can follow the on-screen links to log in or recover your password.


What do I do if I forgot my password?

  • Follow this link to start the self-serve reset password process. You will receive an email with a link to reset your password. If you do not receive the email after a few minutes, check your spam folder. Note: your password will expire after 90 days of account inactivity, so it is best to regularly log in to TRAIN.


My email verification link expired. What do I do?

  • Log in to TRAIN again, and the system will prompt you to send yourself a new email verification link. These links expire after 24 hours.


How do I find courses to take?

  • Click the “Course Catalog” tab at the top of the homepage. Enter key words in the “Search TRAIN” box, apply any filters using the selections on the left, and sort your results using the dropdown menu. For additional filters, click the “Show Advanced Options” button located beneath the filters.


How do I find courses that address Competencies and/or Capabilities?

  • Click the “Course Catalog” tab at the top of the home screen. There is a list of filters located on the left side of the screen. Click on the “Competencies and Capabilities” filter. Then, click the “Select Filters” button. Check the box(es) next to the Competencies and Capabilities that you want to apply to your search.

  • Once you have selected your desired filters, click the “Apply” button. A pop-up that says “# filters selected” will appear. The “#” indicates the number of filters you selected. Click on this text to return to filter selection or click on the “Remove Filters” button to erase all of your filter selections.


How do I filter the course catalog by a specific credit type?

  • You can filter courses by credit type by using the "Credit Type" filter located to the left on the "Course Catalog" tab. Use the arrow on the filter to expand the list of credit types. You can select "more..." to view the full list.


How do I register for/launch a course?

  • Click on a course’s name to view the course details page. The course details page will allow you to interact with the course.

 

 

  • Depending on the course type, you with either be able to select the “Register” button or directly launch the course with the “Launch” button. Conferences, live courses, and exercises may have different steps, such as selecting sessions, which are found in the sessions tab below the course details. Note: some courses contain prerequisites that must be completed first in order for the user to register for a particular course.


I am trying to register for a course, but it is asking for a registration code. Where do I get the code?

  • Course providers can choose to limit registration for their courses. One of the ways to limit registration is by requiring a registration code. This code is often provided during a live session or in documentation provided when you are instructed to take the course. If you have not been provided with a registration code, you will need to contact the course provider. Contact information can be found in the Contacts section of the Course Details page, the page on which you are attempting to register.


I am having a technical issue preventing me from completing a course. What do I do?

  • If you are experiencing a technical course issue, please ensure you are using an up-to-date browser. TRAIN courses operate best on Google Chrome of Microsoft Edge browsers. If your issue persists, contact information for the course can be found on the Course Details page under the Contacts tab.


How do I retake a failed post-assessment?

  • Policies on retaking assessments vary depending on the course. For information on your specific situation, you can reach out to the course contact directly. Their information can be found on the Contacts section of the Course Details page. Generally speaking, courses that offer continuing education (CE) credit are not eligible for retakes. This applies to many of the courses offered by CDC and VHA.


How do I join a new Group in TRAIN?

  • If you are looking to join a different group in TRAIN, you will need to add that group to your TRAIN account. Once logged into TRAIN click on “Your Name” in the top right of the page and then click “Your Profile.” In the “Manage Groups” section at the top of the page, click the “Join another Group” button. 

  


  • Alternatively, you can add the Group by its associated "Group Code". If you need to be added to a group outside of your designated location, please contact the TRAIN Administrator for the desired state for further assistance. 


How do I access my learning record and/or my transcript?

  • Find your course registrations by clicking the “Your Learning” tab on the homepage. This will bring you to the “Your Current Courses” page, which will display the courses you added and registered for. Additional content can be found under the other tabs, including "Your Transcript," which shows your previous course completions. 




How do I access my certificates?

  • Certificates for completed courses can be found via the “Your Certificates” tab located under the “Your Learning” section in your TRAIN account. It is important to note that not all courses offer certificates. To check if a certificate is available, review the Certificates tab on the Course Details page. In addition to the Certificates area of "Your Learning," courses that offer a certificate will have a download certificate link on the Transcript tab.
  • Certificates are awarded once your course completion is verified. If you do not see a Verified checkmark under the status of your completed course, the course provider will need to verify your registration. Contact the course provider through the information provided on the Contacts tab of the Course Details page.


I’ve finished a course, but it still says “In Progress” in my “Your Learning/Your Current Courses.” How do I complete the course?

  • Some courses require you to self-report course completion. To do so, go to “Your Learning/Your Current Courses” and click the three-dot action menu located to the right of the course name. Then, click “Mark Completed.” Alternately, you can click on the course title, go to the Course Details page, and click the "Mark Completed" button. Some courses might have assessments or evaluations to complete as well. 


How do I access my Training Plan?

  • Your assigned Training Plan is available in the “Your Training Plans” tab under the “Your Learning” section in TRAIN. Select the Training Plan to view its courses.


How do I access my proof of completion after completing an assigned Training Plan?

  • If offered, your proof of completion for your Training Plan will be available in the “Your Training Plans/ Your Learning” section of your TRAIN account, located to the far right of the screen. It is important to note that not all training plans offer a proof of completion. Instead, they may rely on course-level certificates.


How do I review course content from a previously completed course?

  • If you are looking to review a previously completed course, you can try to relaunch the course from the Course Details page. Some courses allow secondary registrations and some do not. 
  • Some courses offer supporting resources, which can be found on the Resources tab of the Course Details page.


I signed up for a “Live” course and can no longer attend. Who should I contact?

  • You can withdraw yourself from any “In Progress” course by going to the “Your Learning” page, clicking the three-dot action menu to the left of the course name on the "Your Current Courses" tab, and selecting “Withdraw.” If you need to contact the Course Provider, contact information can be found under the “Contacts” tab on the Course Details page.


I earned professional credits for my course but they aren't showing up in the other system. What do I do?

  • Some credits, such as those earned for CPE or OCCRRA, are transferred to other systems manually by the course provider or an administrator. TRAIN does not automatically report credits to any other system.


How can I update my email address?

  • You can update your email address in TRAIN by navigating to the 'Account' section located under "Your Profile" in the upper right part of the screen.



I have more than one TRAIN account, how do I merge the accounts to obtain all of my course completions and have a single transcript?

  • If you have more than one account in TRAIN and would like to merge the accounts, please contact your state or agency TRAIN administrator. You can find their contact information by going to the Help section of TRAIN and clicking on the Contact Us tile.



You can access the Tutorials Page for more in-depth tutorials and guides.