TABLE OF CONTENTS
Announcement
TAKE ACTION: New email processes take effect on April 16 - check your email address today!
- TRAIN is updating the email verification process to enhance identity confirmation, security, and protection from fraud and spam
- Ensure the email address in your account profile is up to date so you can access TRAIN
- This announcement includes instructions for accessing your profile
Starting on April 16, account holders with email addresses that haven't been verified in the last 12 months* will be prompted to verify before accessing TRAIN. You will not be able to access your courses or transcript until verification is completed. Check the email address in your account profile now to confirm it is up to date and avoid extra steps later! Instructions for accessing your profile are included in this article.
*TRAIN sends annual email verification emails, based on the date your account was created. This verification will continue to ensure that you have access to the email address on record in TRAIN.
Why is TRAIN making this change?
Email verification is important for three key reasons:
- Identity confirmation: Email verification confirms the person signing up or accessing TRAIN is the legitimate owner of the email account
- Security: There is an extra layer of security by confirming that the email provided is valid and can be used for communication and account recovery
- Fraud and spam protection: Verifying your email address helps to prevent fraudulent and spam emails from reaching your inbox
NEW as of April 16: All account holders with verified email addresses will receive emails from TRAIN
Valid email addresses are an important element in TRAIN’s ongoing commitment to providing relevant course information to learners. The TRAIN system does not send marketing emails - only transactional and account emails necessary for your interaction with TRAIN. Starting on April 16, all accounts with verified email addresses will begin to receive emails about their courses as well as annual verification reminders. Any account that has previously opted-out from email correspondence will automatically be enrolled.
What should account holders do in preparation?
Check your Account Profile to confirm your email address is up to date by following the steps below.
1. Click on your name in the upper right corner of TRAIN. Choose the “Your Profile” option and select the Account tab on the next page.
2. If your email address is not correct, update it in the email field. TRAIN will send you an email for verification purposes when you save the change.
3. If your email address is correct and there is a message about pending verification, click the “Re-send email” button and then check your email (messages usually arrive within a few seconds; however, it can take up to 15 minutes for emails to be delivered to your inbox). If you don’t see an email from TRAIN, check your spam or junk folder. Follow the instructions in the email. If you do not see the “Re-send email” button, your email address is already verified.
If you need assistance, navigate to the Help page of TRAIN and click on the Contact Us tile.
Email Verification Scenarios
Below is a walkthrough of four common scenarios that users may experience when verifying their email address in TRAIN
Self-created account with unique email
additional links:
Self-created account with duplicate email usage: email address not verified on either account
Self-created account with duplicate email usage: email address has been verified on another account
Administrator-created account
